Return & Refund Policy

This Return & Refund Policy explains how Spectra Resort & Agro handles cancellations and refunds related to resort bookings, investment application deposits, and other payments made through our platform. Please read this policy carefully before making a payment.

For resort reservations booked through our platform:

• Cancellations made at least 7 days before check-in are eligible for a full refund, less any non-refundable processing fee.
• Cancellations made between 3 and 6 days before check-in are eligible for a 50% refund.
• Cancellations made less than 72 hours before check-in, or no-shows, are not eligible for a refund.
• Refunds for eligible cancellations will be processed to the original payment method within 10-14 business days.

Reservation deposits paid to secure an investment plan or property unit are refundable if you cancel your application before the investment agreement is formally executed and signed, subject to a processing fee to cover administrative costs.

Once an investment agreement has been signed and funds have been allocated to a property or plan, the deposit and invested amount become subject to the terms of that specific investment agreement, and this general Return & Refund Policy no longer applies. Please refer to your individual investment agreement for the applicable withdrawal and exit terms.

• Processing and administrative fees explicitly marked as non-refundable at the time of payment
• Payments related to completed and delivered services, such as concluded resort stays
• Amounts already disbursed toward a property acquisition or development milestone under a signed investment agreement

To request a refund, contact our support team with your booking or transaction reference number. Approved refunds are issued to the original payment method used for the transaction. Processing times may vary depending on your bank or payment provider, typically between 7 and 14 business days from approval.

If a scheduled investment installment or booking payment is missed, we will attempt to contact you to arrange payment. Continued non-payment may result in cancellation of the reservation or investment application in accordance with the terms of your specific agreement, and any applicable refund will be handled per that agreement's terms.

Spectra Resort & Agro is not liable for delays or cancellations caused by events beyond our reasonable control, including natural disasters, government actions, pandemics, or other force majeure events. In such cases, we will work with affected clients in good faith to find a fair resolution, which may include rescheduling, credit toward a future booking, or a partial refund.

To request a refund or discuss a cancellation, please contact us at:

• Email: [email protected]
• Phone: +880 1700-000000
• Address: Sukundi, Gazipur, Dhaka, Bangladesh